IP Technology Solutions Powering the Next Generation of 9-1-1

Bandwidth delivers nationwide 9-1-1 emergency services to providers with nomadic and static applications. If you offer IP-based or other wireline voice service, voice applications or call center services, we’ve got a solution for you.

Bandwidth is one of only three providers able to route VoIP E9-1-1 calls directly into the nation’s 9-1-1 infrastructure and the only one to also offer single-source access to nationwide voice and SMS. Bandwidth also offers a user-friendly ALI service and is a leader in helping state and municipal public safety agencies migrate to NG9-1-1. With Bandwidth, you benefit from streamlined operations and fewer vendors to manage so you can focus on doing what you do best--growing your business.

E9-1-1 Call Routing

Bandwidth E9-1-1 call routing enables your subscribers to call 9-1-1 whether they’re static or nomadic--for both your Bandwidth-provided phone numbers and numbers from other voice providers. Plus you manage your service through one of the most intuitive and easy to use portals in the industry. With our 98% address acceptance rates on the first try, 9-1-1 provisioning delays will never impede your ability to rapidly turn up and begin billing for services.

  • Nationwide coverage
  • Dynamic address validation against multiple sources
  • 98% address acceptance
  • Single platform for immediate subscriber registration to 9-1-1 call routing
  • Bulk upload capability
  • Branded end user portal
  • Provisioning API
  • FCC/CRTC compliant
  • 24 x 7 Network Operation Centers (NOC)
  • Unrivaled customer support
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ALI Service

If you’re a local exchange carrier looking to move away from your in-house Automatic Location Information (ALI) database solution, or frustrated with your current outsourced provider’s limitations, Bandwidth has a more user-friendly alternative. With Bandwidth’s ALI Service, you can upload ALI records into the appropriate 9-1-1 database using our dynamic front-end address validation tool. Say goodbye to antiquated and inefficient “MSAG only” tools. We use intelligent alternative address matching, with civic-to-MSAG conversion with an industry leading first pass validation success rate.

  • 98% average address acceptance on first submission
  • Bulk upload and project management
  • Flexible record management including Web Portal, API and FTP for easy subscriber registration, moves, adds and changes
  • Batch registrations for any size conversions
  • Complete LEC ALI record management
  • Private Switch ALI (psALI) management capability
  • Custom reporting available
  • Full compliance with all regulatory agency requirements
  • 24 x 7 Network Operation Centers (NOC)
  • Unrivaled customer support
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Bandwidth is ready to support state and municipal public safety agencies who wish to migrate to NG9-1-1, with a complete, turnkey managed service. Bandwidth NG9-1-1 call routing uses the same all-IP network that has helped leading VoIP service providers meet their regulatory obligations since 2006. With a key role in supporting the state of Alabama’s next-gen project (ANGEN), one of few currently active in the country, we’re helping to keep the nationwide deployment of NG9-1-1 moving in the right direction.

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Text to 9-1-1 for OTT Apps

In 2014, the FCC mandated that all wireless and OTT service providers enable text-to-911 functionality. While most have complied with this wireless network requirement, Bandwidth is looking toward the future and emerging mobile VoIP requirements. As more consumers are relying on Wi-Fi devices such as tablets or Wi-Fi only cell phones as their primary form of communication, it’s important that text-to-9-1-1 works on those devices as well. However, today’s PSAP infrastructure will require dramatic upgrades to make it a reality. Bandwidth is working with the FCC on emerging regulatory requirements and preparing to support OTT providers as next-gen guidelines take shape.

ORCall Us (855) 864-7776